FAQ

About Iceland Nomads

What’s the difference with a regular vehicle rental?

With us, the vehicle is just part of the journey. You'll leave with an itinerary designed by local experts, a complete travel journal, access to an exclusive mobile app, pre-booked camping spots, and French-speaking support before and during your entire stay. We take care of everything for you!

Who is this trip suitable for?

Iceland Nomads is perfect for anyone who loves nature and adventure. Whether you’re an experienced traveller or are just venturing outside your comfort zone for the first time, if you’re open to new experiences, you’ve come to the right place!

Where to sleep during a road trip in Iceland?

Camping, whether in a rooftop tent or a converted van, is the most immersive option. With Iceland Nomads, the camping spots are reserved in advance for you: when you arrive, just show up and choose your spot. Each campsite has restrooms and shelters.

What does the travel journal contain?

The travel booklet contains all the necessary information for a successful visit to Iceland.

The complete itinerary is outlined there: you'll visit the most famous spots in the country, but we'll also guide you to some hidden gems that aren’t yet on most tourist maps. Daily stops are suggested, and you can choose to follow them or add your own along the way.

You'll also find a selection of unique places to grab a drink or a meal in the evening.

Can I customize the trip to my liking?

We offer a 7 or 10-day road trip, fully mapped out, so it’s not possible to adjust the duration or itinerary of the trip. However, you are free to follow the route exactly or deviate from it as you wish, and to extend your stay on your own initiative (for example, by staying a few extra days in Iceland after the road trip).

We would like to come with our kids, is that possible?

Yes, absolutely. You can travel with a child as long as your group does not exceed 3 people per vehicle. That’s the maximum we recommend to keep the trip comfortable, especially with all the camping gear provided.

If you are traveling with 3 people and your child is over 8 years old, we will provide an additional ground tent. If they are younger, they can sleep with you in the roof tent or in the converted van.

If you are traveling with a young child, you are also entitled to an additional discount. Just email us to request it.

If you want to travel with 2 children or more, unfortunately, you will need to book 2 vehicles. With all the camping gear included, traveling with more than 3 people in the same vehicle is not comfortable.

Can I do this road trip alone?

Unfortunately, our road trip is not designed for solo travelers, mainly due to the long distances to cover. We recommend traveling with at least 2 people, and prices are always calculated based on this. It's possible to go alone, but in that case, the base price is doubled.

If you're traveling alone, you can check out WeAdventures, which offers trips specifically designed for solo travelers.

Is there on-site assistance?

Upon your arrival in Iceland, you are warmly welcome by our English-speaking team, who will give you an explanatory note before your road trip begins.

Throughout the journey, you'll find useful information in our mobile app, which also includes a messaging feature: you can chat with other participants leaving on the same date, and a team member is available in case of emergency.

Preregistration

Does preregistration commit me to anything?

No. Preregistering is not the same as booking, it's just making sure you're informed first as soon as the new offer goes live, and to take advantage of all the perks: early access and guaranteed best price.

What happens after my preregistration?

You will be the first to be informed by email as soon as our new offer becomes available. 24 hours before the official opening, you will receive your personal access link to book your spot with priority. If your plans change in the meantime, you can unsubscribe with one click at any time.

And what if I don't preregister?

You will have to wait for the official opening of reservations, without Early Access or any benefits reserved for pre-registered individuals. Since spots are limited, some trips may already be fully booked on that day. Preregistration remains the only way to ensure you have an advantage.

Prices & Booking Conditions

What is included in the price?

The basic price includes the following: a fully equipped car, overnight stays at unique locations, a comprehensive roadbook with useful tips and tricks, access to an exclusive app, and support before and during your trip.

Can I still cancel my trip?

It is always possible to cancel your trip. You can find the general cancellation conditions here. You can also rely on the Superflex cancellation conditions. More info under the FAQ ‘What are the Superflex cancellation conditions?

Can I modify my registration?

Depending on availability, you can add or remove most options until the check-in date. Generally, we follow a first-come, first-served principle, so early decision-makers are at an advantage.

What are the additional fees?
  • Icelandic accommodation tax: €17.50 per person.
  • Road tax: €14 per day.
  • Fuel: ± €400 for the entire trip.
  • Food and drinks: more info above.
  • Parking: in cities or tourist sites.
How does payment work?

Within 3 days of booking, you pay a 30% deposit to confirm your trip. You then have until 30 days before departure to change your options and pay the remaining balance. If you change your options, the total price will be recalculated automatically.

If you haven't opted for damage cover, you'll also need to pay a security deposit before departure (more information can be found in the insurance section).

There are several payment options available. Did your payment fail? It's probably due to an error when entering the reference number or because you've exceeded your card's limit.

Can I cancel my flight and get a refund if I decide not to travel?

Flights booked through Travelbase are generally non-refundable. This means that if you decide not to travel, your flight costs will generally not be refunded.

Can't travel? Please contact us as soon as possible. You can't cancel your flight or remove it from your booking yourself. We'll check the applicable conditions and let you know what options are available.

I can no longer join the trip. Can someone else use my plane ticket?

Flight tickets are issued in the passenger’s name and generally cannot be transferred to someone else. Name changes or corrections depend on the airline and the ticket’s terms and conditions.

If someone else needs to travel in your place, please contact us as soon as possible. We’ll then check what options are available.

Transport

Should I book the 4x4 or the campervan?

Whichever option you choose, one thing is certain: an unforgettable adventure awaits. To help you make your decision, we’ve listed the pros and cons of each option in this article.

The most important thing to keep in mind is that campervans are not allowed on F-roads in Iceland, you’ll need a 4x4 to drive on these roads. So, while travelling by campervan means taking a slightly different route, you’ll enjoy a little extra comfort along the way.

How old do you have to be to drive in Iceland?

For this trip, you must be at least 21 years old and have held a driving licence for 2 years.

Is it easy to drive in Iceland?

Yes, the main roads are well maintained and traffic flows smoothly. You just need to adjust your driving to the wind, the sheep (often on the road!), and the weather. Note: a road tax per kilometer has been in effect since January 2026.

General

What are the campsites like?

All campsites are booked in advance, so you don’t have to worry about finding a place to stay. They all have basic facilities, including toilets, hot showers and sheltered areas. Some campsites also have a shared kitchen where you can cook your own meals and sit down to eat.

What happens if I have a problem during the trip?

Our English-speaking team is available 7 days a week, via the app chat or by phone, to help you with any issues or answer your questions.

Do you have to pay to see waterfalls in Iceland?

Most waterfalls are free to visit. Only a few car parks charge a fee (Seljalandsfoss: 800 ISK, Svartifoss via Skaftafell National Park: 750 ISK). That's one of Iceland's advantages: everyone can enjoy its most beautiful natural sites without paying an entrance fee.

Is it expensive to travel to Iceland?

Iceland is known for being an expensive destination, but rooftop tent travel helps keep costs down while giving you a unique experience. Iceland Nomads road trips include the equipment and bookings to make budgeting easier. Discover the real cost of a road trip in Iceland in our article.

Can you wild camp in Iceland?

Wild camping is regulated. It’s prohibited on private land and in national parks, but Iceland has plenty of official campsites, often in spectacular locations. With Iceland Nomads, we book the best spots for you. Everything you need to know can be found in our article Camping in Iceland.

Can you swim in Icelandic waterfalls?

No, it’s extremely dangerous and prohibited. The water is icy cold, often between 2 and 8°C, the currents are strong, and the rocks are slippery. Every year, tourists die after ignoring these dangers. Enjoy the waterfalls from a safe distance.

What documents do I need to travel to Iceland?
  • An ID card or a passport valid for at least 6 months after your return. 
  • A national, European or international driving licence. 
What does the food pack include?

Our food pack contains freeze-dried meals that only need hot water and a few ingredients to prepare yourself. 

We offer a meat version and a vegetarian version, both containing 3 meals per person per day for the entire duration of your trip.

Please note: the food pack isn't suitable for people with allergies or strict dietary requirements, as it may contain traces of peanuts, gluten and other allergens.

What is the best time to travel to Iceland?

Iceland is a year-round destination, but each season offers a different experience. From May to September, the days are long and ideal for an Iceland road trip. In winter, snow and the northern lights create a magical, quieter and more intimate atmosphere. For all the details, read our article When to visit Iceland?

Want to travel more responsibly?

Thanks to our partnership with Greentripper, you can offset your trip’s CO₂ emissions. Your contribution goes to the certified Wildlife Cambodia project, which protects various types of forest and the wildlife that lives there. 

Travelbase also contributes separately. Discover all Travelbase’s initiatives.

How many people can go?

Iceland Nomads was specially designed for groups of 2 or 3 people.

  • If there are 2 of you, you can choose either the 4x4 with rooftop tent or the campervan.
  • If there are 3 of you, you can choose the 4x4. We provide an extra ground tent and the camping equipment you need (mattress, sleeping bag and pillow), as the rooftop tent is only large enough for two people.
  • Would you like to travel with more than 3 people? That's possible, but you'll need to split into several smaller groups. Each group must register separately and will be assigned its own vehicle.

If you're travelling alone, you can travel with WeAdventures, which offers trips specially designed for solo travellers.

Feel free to contact us in advance to check availability.

Preparation

Is camping gear provided?

Yes. Sleeping bags, table, chairs, cooking equipment, and a gas stove will be provided to you from the first day at our base camp in Reykjavik.

My ID card/passport expires soon. Can I still travel?

You can find the required travel documents in the general preparation information for your trip.

Before your flight, check that your ID card or passport is valid and that your personal details match those on your flight booking.

As entry requirements can change and depend on your nationality, we recommend checking the latest official requirements before departure:

Communication

When will I receive the roadbook?

You’ll receive your printed roadbook on the first day of your road trip. A few weeks before departure, you’ll already be able to explore the full route in the Travelbase app.

Flight Info & tickets

When will I receive my flight ticket, and what if I still haven't received it?

You will receive your flight ticket, including your booking reference (PNR) and ticket number, by email no later than 15 days before departure. Your flight ticket is also available in MyTravelbase.

Did you book your flight within 15 days of departure? Please allow up to 2 days for your flight tickets to be processed.

If your ticket isn't available in MyTravelbase within these timeframes or you haven't received it by email, contact us.

Where can I find the flight schedule?

The flight itinerary can be found on our website, in the booking form during the booking process, and in MyTravelbase after booking.

Why do the flight times differ between the airline and Travelbase?

We do everything we can to keep the flight information in MyTravelbase as up to date as possible. However, an airline may process a change on its own website or app before it appears in MyTravelbase.

Once you receive your flight tickets, we recommend keeping an eye on the airline’s website or app for any updates to your flight.

If there is a discrepancy, the airline’s information is therefore always the most up to date.

Where can I find my flightreservation code?

Your reservation code (also known as your booking reference or PNR) is the code you may need to check in online or manage your booking with the airline.

You’ll find this code on your flight ticket, which you’ll receive by email no later than 15 days before departure.

Your flight ticket is also available in MyTravelbase.

When do I need to be at the airport?

We recommend arriving at the airport 3 hours before European flights and 4 hours before intercontinental flights.

These are general guidelines. Before you leave, always check the latest information from your airline and airport, as recommended arrival times may vary. Make sure to allow enough time for your journey to the airport, as well as for possible crowds or queues.

Please note: It is your own responsibility to arrive at the airport on time. If you miss your flight because you arrive too late, the airline is not obliged to offer a refund or an alternative flight.

Why can’t I check in online?

If you can't check in online, there could be several reasons:

  • Check-in hasn't opened yet: Most airlines let you check in online 24 to 48 hours before departure, depending on the airline. Check that you're trying to check in within this time frame.
  • Incorrect booking details: Even a small error can prevent online check-in. Make sure you've entered your booking reference, first name and last name correctly.
  • Special characters in your name: Make sure you've entered your name correctly. Use your full official name, but leave out accents, punctuation marks and special characters (such as é, ü, ñ, ç or a full stop in an abbreviation like T.). Airline systems don't always process these characters correctly, which can cause check-in to fail.
  • Group booking restrictions: Some airlines don't allow online check-in for group bookings. In that case, you'll need to check in at the airport.

Still can't check in online, or aren't sure what's causing the problem? Then contact us. We're happy to help.

When will I receive my boarding pass?

You can retrieve your boarding pass from the airline by completing the check-in.

  • Online check-in usually opens 24 hours before departure, if this option is available.
  • Otherwise, you can check in at the airport, usually from around 3 hours before departure.

To check in, you need your booking code (booking reference or PNR) and/or your 13-digit ticket number. You can find these details on your flight ticket.

My name or date of birth is incorrect on my flightticket. What should I do?

Your name and date of birth on the flightticket must match the details on your ID card or passport.

If you notice an error, please get in touch as soon as possible. We’ll check whether it needs to be corrected and, if necessary, request the change from the airline. Please note that fees may apply, depending on the airline.

My name appears on the ticket without accents or spaces

It’s normal for names on flight tickets to appear without accents or spaces. Most airline reservation systems don’t recognise special characters or spaces, so names are often displayed as one continuous string of letters.

As long as your name is spelled correctly and matches the name on your passport, missing accents or spaces won’t be a problem and your ticket will remain valid.

Flight options & extras

Can I book a one-way trip?

No, through Travelbase we only offer return flights. If you book a flight through us, it will always be a return flight that matches the trip you booked.

Can I change my flight dates?

No, Travelbase does not offer changes to the flights included in the package. The flights we offer are aligned with the trip’s official start and end dates, so your arrival and departure dates match the itinerary.

Would you like to arrive earlier, stay longer or travel on different dates? In that case, you can arrange your flights or transportation separately.

Can I use only one leg of my return ticket, and what happens if I miss my outbound flight?

A return ticket is booked as one complete journey and cannot be split into separate one-way flights.

You can take the outbound flight and choose not to use the return flight, but the unused flight cannot be refunded.

Important: If you don’t take the first flight (a no-show), the airline will generally cancel the return flight and any remaining flights on the same ticket. This usually happens automatically and without prior notice.

Can I choose my seat, and will we be seated next to each other?

Where possible, we try to seat travel companions next to each other, but we cannot guarantee this. The airline may change the seating arrangement for operational reasons.

Would you like to choose a specific seat yourself? Once you have received your flight tickets, you can usually check the available seats on the airline's website. Choosing a seat may involve an additional fee.

Can I request a meal for my flight?

Yes, you can request a meal for your flight if the airline offers meal options on your route. Once you have received your flight tickets, and no later than 15 days before departure, log in to Manage Booking to add your preferred meal.

If Manage Booking is unavailable or you cannot add your meal preference online, please contact us. We will be happy to help.

Please note that meal requests depend on the airline’s catering options and availability on board. In rare cases, a requested meal may not be available on your flight, even if you selected it in advance.

Which flight class is included, and can I upgrade?

The flights included in your trip are standard Economy Class flights.

Would you prefer to travel in a higher class? Once you’ve received your flight tickets, you can check directly with the airline whether an upgrade is available. Upgrades must be arranged directly with the airline and are at your own expense.

The availability and price of an upgrade are determined by the airline and may vary.

Flight disruptions & assistance

What are my rights if my flight is delayed, and can I claim compensation?

If the European passenger rights rules (EU261) apply, your rights depend on the length of the delay and the distance of your flight.

Assistance while you wait
If your departure is delayed, the airline must provide food and drinks after:

  • 2 hours of delay for flights of up to 1,500 km;
  • 3 hours of delay for flights within the EU of more than 1,500 km and other flights between 1,500 and 3,500 km;
  • 4 hours of delay for all other flights.

If you can only leave the next day, you are also entitled to a hotel stay and transport between the airport and the hotel. If the airline does not provide assistance and you have to cover necessary and reasonable expenses yourself, always keep your receipts.

5 hours or more of delay at departure
If your departure is delayed by at least 5 hours, you can choose not to travel and request a refund of your ticket. For connecting journeys, you may also be entitled to a return flight to your original departure point if necessary.

Financial compensation
If you arrive at your final destination 3 hours or more late, you may be entitled to financial compensation. The amount depends on the flight distance and can be up to €600 per person. You are not entitled to this compensation if the airline can show that the delay was caused by extraordinary circumstances that could not have been avoided.

You must submit a compensation claim directly to the airline that operated the flight.

What should I do if I’m at risk of missing my flight?

If you know or think you’re going to miss your flight, contact the airline and Travelbase as soon as possible.

Contact us and use the following subject line:

URGENT - MISSED FLIGHT - [COUNTRY NAME] - [RESERVATION CODE]

The airline may be able to rebook your flight, but we can’t guarantee this. If you need to book a new flight, any additional costs will be at your own expense.

If possible, contact us before booking an alternative flight. This allows us to check whether your new arrival time fits in with the trip itinerary.

Important: If you miss your outbound flight, the airline may automatically cancel the remaining flights in your booking.

I was denied boarding. What should I do?

If you are denied boarding, first ask the airline for an alternative flight, but do not confirm or accept the alternative immediately.

  • If your flights were booked through us: contact us with the alternative offered by the airline before accepting it. We will check whether the new flight fits your travel itinerary. If the proposed alternative does not work with your trip, we will help you find a suitable solution.
  • If you booked your own flights: ask the airline directly for an alternative flight that allows you to continue your trip as planned. If the new flight affects your travel arrangements with us, please let us know so we can check what can be adjusted on our side.

Flying with minors

Do babies and children need their own plane ticket?

Yes. Babies and children must be included in the flight booking, but the type of ticket depends on their age on the date of travel.

Babies under 2 years old:
A baby can travel:

  • on an accompanying adult's lap, without their own seat. You must indicate which adult the baby is travelling with.
  • in their own seat, if the airline allows this and in accordance with its conditions.

Children aged 2 and over:
A child needs their own ticket and seat.

The child's details must be entered exactly as they appear on their passport or ID card. The child's age on the date of travel determines which rules apply. Exact conditions and fares may vary from one airline to another.

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